Femme Connection is here to deliver the best shopping experience we can. We aim to support you in your online shopping journey and want to ensure you’re happy with your purchase and delivery experiences. If you can’t find your answer here, feel free to log a request in our Contact Us page, or click our chat icon and leave a question, and we’ll get back to you.
WHAT IS YOUR RETURNS POLICY?
REFUND OF PURCHASE PRICE
You are entitled to a refund for items you purchase from FEMME Connection if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it; or(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would,
And you return the item within a reasonable time after purchase and provide FEMME Connection with proof of purchase, such as your original receipt or bank statement.
FEMME Connection reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.
If you wish to return any item(s) you have purchased, you can return the item(s) via post to our online store within 30 days from the date of delivery.
Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, postage will be incurred by Femme Connection. Please contact customer service to organize prepaid postage.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Femme Connection.
No returns, exchanges or refunds on final sale/clearance items for change of mind.
Styling services (such as Personal Styling) are a digital experience and are not eligible for return or refund.
'CHANGE OF MIND POLICY' - ONLINE PURCHASE ONLY
FEMME Connection is not legally obliged to give refunds simply because you have changed your mind about the purchase. However, under our own policy if you simply change your mind, we do offer a refund for most item provided that:
- you return the item within 30 days from the date delivered; and
- the item is in the original condition and unworn; and
- all original labels and tickets are attached to the item; and
The change of mind policy does NOT apply to purchase of the following items:
- earrings
- cosmetics
- lingerie; or
- hosiery
- face masks
- clearance items
HOW DO I RETURN ITEMS PURCHASED ONLINE?
- For online returns, please contact sales@femmeconnection.com.au
- Items can be returned provided that:
- you return the item within 30 days from the date delivered (Postage payable by customer) ; and
- the item is in the original condition and unworn; and
- all original labels and tickets are attached to the item;
- Return and refund process can take up to 30 working days from the day you post the parcel. You will receive and email notification once the parcel has been received and processed.
- Any delivery costs incurred for the order are not refundable.
- There are no returns on pierced jewelry, underwear, bodysuits / leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless it meets the STATUTORY RIGHTS outlined by the ACCC.
WRONG SIZE?
EXCHANGE ONLINE
- We are unable to process exchanges at the online distribution center. However, we can offer a refund provided that:
- you return the item within 30 days from the date delivered; and
- the item is in the original condition and unworn; and
- all original labels and tickets are attached to the item; and
- Return and refund process can take up to 30 working days from the day you post the parcel. You will receive and email notification once the parcel has been received and processed.
- Any delivery costs incurred for the order are not refundable.
- There are no returns on pierced jewelry, underwear, bodysuits / leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless it meets the STATUTORY RIGHTS outlined by the ACCC.
CAN I CANCEL OR CHANGE MY ORDER?
Unfortunately, once your order has been placed, we are unable to make changes to your order. However, once you have received your goods you can return them for a refund. For full details please see our Returns policy.
CAN I RETURN A GIFT CARD?
FEMME Connection gift cards are non-refundable, non-transferable and cannot be redeemed for cash.