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Shipping

Welcome to Femme Connection's Shipping Information



At Femme Connection, we understand that the joy of online shopping extends beyond selecting the perfect piece – it encompasses the entire experience, right up to the moment your stylish finds reach your doorstep. That's why we've fine-tuned our shipping process to ensure it's as smooth, reliable, and accessible as our fashion collection itself. Whether you're in Australia, New Zealand, or beyond, our goal is to bring the latest trends directly to you, with a delivery experience that's both convenient and aligned with your expectations. So, let's walk you through the essentials of our shipping policy, designed to make your Femme Connection experience as delightful and hassle-free as possible.

HOW MUCH DOES DELIVERY COST?

Shipping within Australia and New Zealand.

For delivery within Australia -Free shipping when you spend over $60AUD.

For purchases that do not meet this threshold we offer the following options:
Standard – $7.50
Express – $14.00

Please note that weight limits and postcode restrictions may apply to express shipping.

Please note that all Return to Sender parcels due to incorrect details provided will incur a $15.00 fee.

Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.

For delivery within New Zealand -
Standard – $25 AUD(Please note: For orders that weigh more than 5kgs, prices may vary).




CAN I TRACK MY ORDER?
Yes, your order can be tracked. On the day your order is dispatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.
All orders are shipped with Australia Post, Aus-wide only.
Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.




IF THERE IS A PROBLEM WHO DO I CONTACT?
If there is a problem with your order, please email us at sales@femmeconnection.com.au




WHAT IF I NEVER RECEIVED MY ORDER CONFIRMATION EMAIL?
Once your order is submitted and paid you will receive an email to confirm your order. If you dont receive this, be sure to check your junk or spam folder.
If you are unable to locate this, please email us at sales@femmeconnection.com.au




HAS MY ORDER BEEN DISPATCHED?
When your order has been dispatched we will send you a email with the tracking number.



WHAT IS YOUR RETURNS POLICY?
Our return's policy is available here.




WHAT IF MY ORDER IS LOST?
Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.
Please note that Femme Connection will not be held responsible for items lost in transit.For assistance with lost items, please contact us

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