Shipping

Shipping within Australia and New Zealand.

For delivery within Australia -Free shipping when you spend over $75AUD.

For purchases that do not meet this threshold we offer the following options:
Standard – $10.00
Express – $16.00

Please note that weight limits and postcode restrictions may apply to express shipping.

Please note that all Return to Sender parcels due to incorrect details provided will incur a $15.00 fee.

Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.

For delivery within New Zealand - Standard – $35 AUD(Please note: For orders that weigh more than 5kgs, prices may vary).




Yes, your order can be tracked. On the day your order is dispatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.

All orders are shipped with Australia Post, Aus-wide only.

Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.




If there is a problem with your order, please email us at sales@femmeconnection.com.au




Once your order is submitted and paid you will receive an email to confirm your order. If you dont receive this, be sure to check your junk or spam folder.
If you are unable to locate this, please email us at sales@femmeconnection.com.au

When your order has been dispatched we will send you a email with the tracking number.




At Femme Connection, we prioritise customer satisfaction and uphold a fair refund policy. If your purchase from Femme Connection doesn't meet your expectations or has defects, you're entitled to a refund under these conditions:

1. Faulty Items: If the item you purchased is faulty, and this fault wasn't made known to you during the purchase, you are eligible for a refund.
2. Quality Expectations: If the item doesn't align with the quality you reasonably anticipated, considering its description and price, you are entitled to a refund.
3. Fitness for Purpose: If the item doesn't perform as reasonably expected, a refund can be claimed.

To initiate a refund, please return the item within a reasonable timeframe after purchase, along with proof of purchase such as the original receipt or bank statement. Delays in returning the item may limit your refund to an exchange.

Femme Connection may require proof that the item's fault wasn't due to your actions.

If a refund is warranted but you prefer an alternative, we're happy to offer an exchange or a gift card.

For returns, you can either send the item(s) back via post to our online store or return them in person at any Femme Connection store in Australia within 30 days from the delivery date.

Note that original postage costs are non-refundable unless the items are faulty or not as ordered. In such cases, Femme Connection will cover the postage costs. For pre-paid postage arrangements, please contact our customer service.

We recommend using registered or traceable postal services for returns, as responsibility for the parcel remains with you until we receive it.

Change of Mind Policy (Online Purchases Only): While we are not legally required to provide refunds for change of mind, we offer them under our policy for most items, provided:

• The item is returned within 30 days of delivery.
• It is in its original, unworn condition with all labels and tags attached.

However, this policy does not apply to earrings, cosmetics, lingerie, hosiery, face masks, and items purchased on clearance.

Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.
Please note that Femme Connection will not be held responsible for items lost in transit.For assistance with lost items, please contact us