At Femme Connection, we are committed to providing a seamless and satisfying shopping experience. Our goal is to assist you throughout your online shopping journey, ensuring satisfaction with both your purchases and delivery process.
Before you indulge in our diverse collection of women's fashion, including stylish maxi dresses, chic casual tops, and elegant jackets & coats, you might have queries regarding returns, exchanges, order cancellations, or voucher usage. Our comprehensive FAQ page is designed to address these common concerns, helping you make well-informed decisions. If your question remains unanswered, please don't hesitate to reach out via our Contact Us page or by leaving a query through our chat feature. We'll promptly respond to your needs. For specific details on shipping and delivery times, please refer to our dedicated Shipping page.
To facilitate a hassle-free shopping experience and minimise the need for exchanges or returns, we offer several helpful tools. Our interactive online quiz assists in filtering selections based on your style preferences, fabric choices, and desired prints, ensuring you find garments that truly resonate with your personal style. Additionally, we encourage reading customer reviews for firsthand insights into the quality and appeal of our products. Understanding the product fully through its description is also crucial, as it provides a complete overview of what you're purchasing.
We advise checking our garment care instructions to maintain the longevity and appearance of your fashion finds. Proper care is essential to preserving the quality and look of your garments post-wash. For detailed care instructions, visit our Garment Care page.
FAQ
Order & Returns
How much does delivery cost?
Can I track my order?
If there is a problem who do I contact?
What if I never received my confirmation email?
Has my order been dispatched?
What if my order is lost?
Shipping
What is your returns policy?
How do I return items purchased online?
Can I exchange items placed?
Can I cancel or change my order?
Can I return my gift card?
What if I never received my confirmation email?
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